Privacy Policy

Effective Date: 01/01/2020 Last Updated: 07/03/2026

Odyssey Home Inspection (“Odyssey Home Inspection,” “we,” “us,” or “our”) operates the website https://odysseyhomeinspection.com/ (the “Site”) and provides residential, commercial, multi-family, mobile home, new construction, roof, termite, foundation/structural, and realtor concierge inspection services throughout the Greater Sacramento area and Northern California.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have. By using our Site, submitting a form, or communicating with us by phone, email, or text message, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information you provide to us. When you request a quote, schedule an inspection, or contact us through the Site, we may collect:

Name
Phone number
Email address
Property address
Preferred inspection date
Your role in the transaction (e.g., owner, manager, buyer, seller, or real estate professional)
Any other information you choose to include in your communications with us

Information collected automatically. Like most websites, we may automatically collect certain technical information when you visit the Site, such as your IP address, browser type, device type, pages visited, and referring pages. This information is collected through cookies and similar technologies and is used to operate and improve the Site.

2. How We Use Your Information

We use the information we collect to:

Respond to your inspection quote requests and schedule appointments
Confirm, coordinate, and manage inspection appointments
Deliver inspection reports and related follow-up communications
Communicate with you by phone, email, or SMS text message (with your consent, as described below)
Coordinate with real estate professionals involved in your transaction when you request it
Send occasional service reminders and updates about our services
Operate, maintain, and improve our Site and services
Comply with legal obligations

3. SMS / Text Messaging Program

Odyssey Home Inspection offers SMS text messaging to customers who opt in. This section describes that program.

How you opt in. You opt in to receive SMS messages by submitting a form on our Site (such as the “Get a Fast Inspection Quote” form or the Schedule Inspection form) and checking the required, unchecked SMS consent checkbox labeled: “I consent to receive SMS messages from Odyssey Home Inspection. Msg & data rates may apply. Reply STOP to opt out.” Checking the box and submitting the form constitutes your express written consent to receive text messages from Odyssey Home Inspection at the phone number provided.

What messages you will receive. Messages may include inspection appointment confirmations and scheduling, report-ready notifications, follow-up communications, realtor and concierge coordination, and occasional service reminders.

Message frequency. Message frequency varies; typically 1 to 4 messages per month.

Cost. Message and data rates may apply. Any charges are billed by your mobile carrier according to your mobile plan.

How to opt out. You can cancel the SMS service at any time by replying STOP to any message. After you send STOP, we will send you a final message confirming that you have been unsubscribed, and you will no longer receive SMS messages from us. To rejoin, opt in again through our website forms.

Help. If you experience issues with the messaging program, reply HELP to any message, call us at (916) 906-3770, or email tyler@odysseyhomeinspection.com.

Consent is not a condition of purchase. Consent to receive SMS messages is not required as a condition of purchasing any goods or services.

No sharing of mobile information. We do not share, sell, rent, or trade your mobile phone number or SMS opt-in consent with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding service providers acting on our behalf solely to deliver the messaging service (such as our SMS platform provider).

Carriers. Mobile carriers are not liable for delayed or undelivered messages.

4. How We Share Information

We do not sell your personal information. We may share information only in the following limited circumstances:

Service providers. With vendors who perform services on our behalf, such as website hosting, scheduling and customer relationship management platforms, and SMS/email delivery providers. These providers may use your information only to perform services for us.
Inspection subcontractors and transaction parties. With your knowledge, we may share relevant details (such as the property address and appointment time) with licensed specialists performing part of your inspection (for example, termite inspection) or with real estate professionals you have asked us to coordinate with.
Legal requirements. When required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Odyssey Home Inspection, our customers, or others.
Business transfers. In connection with a merger, acquisition, or sale of all or a portion of our business, in which case your information may be transferred as a business asset.

As stated above, your mobile phone number and SMS consent are never shared with third parties or affiliates for marketing or promotional purposes.

5. Cookies and Analytics

The Site may use cookies, pixels, and similar technologies to remember your preferences, understand how visitors use the Site, and improve performance. You can control cookies through your browser settings; disabling cookies may affect some Site functionality.

6. Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as needed to provide our services, comply with legal and insurance requirements applicable to home inspection records, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or de-identify it.

8. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of your personal information.

California residents. If you are a California resident, you may have rights under California law, including the right to know what personal information we collect and how we use it, the right to request deletion of your personal information, and the right not to receive discriminatory treatment for exercising your privacy rights. We do not sell or share personal information as those terms are defined under the California Consumer Privacy Act (CCPA/CPRA).

To exercise any of these rights, contact us at tyler@odysseyhomeinspection.com or (916) 906-3770. We may need to verify your identity before responding to your request.

9. Children’s Privacy

Our Site and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us and we will delete it.

10. Third-Party Links

The Site may contain links to third-party websites (such as our Facebook page or review platforms). We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Material changes will be posted on this page. Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Odyssey Home Inspection Sacramento, CA Phone: (916) 906-3770 Email: tyler@odysseyhomeinspection.com Website: https://odysseyhomeinspection.com/